How to be a leading woman: ‘being a mother actually drives me harder’
Jade Wilcox, Managing Director at Wilcox Limousines, a British family-run coachbuilder of more than 70 years, shares her experiences of leadership within the funeral sector, traditionally a male-dominated industry
Town send off for popular veg seller
Residents of a Cornish town came out in force to line the streets for the funeral of a popular vegetable seller.
CMA set to move from education to enforcement
A shift in approach is coming that will see funeral directors face enforcement rather than education when it comes to complying with the CMA order on price transparency, a spokesman told a packed NAFD Conference in South Wales last month.
Google Business Profiles – why you need one now
Google Business Profiles have now become a must-have for funeral businesses when it comes to search results, writes Eimer Duffy from FIT Social Media. If you don't have one, you might be losing customers to your competition.
Environmental impact – how do consumers judge new and existing body disposal methods?
In the January issue of FSJ, we asked Simon Cox of Funeral Solution Expert to provide insight into how environmental factors may influence consumer funeral choices. Here, Simon explores how new human body disposal methods may start to replace cremation.
IFSO to accept new applications from June 2022
IFSO Director of Regulation, John Withington, has confirmed to FSJ that the new regulator is preparing to accept applications from funeral director firms at the National Funeral Exhibition in June.
Coventry funeral director returns from Ukraine aid trip 'a changed person'
Andy Hawkins of Franklin and Hawkins Funeral Directors, Coventry, immediately rallied when the invasion of Ukraine first hit the news in the UK.
Business is blooming for A W Lymn
Nottinghamshire’s largest independent funeral directors, AW Lymn The Family Funeral Service, has expanded its florist team with five new starters to meet the growing demand for flower tributes for all occasions.
A Phantom hearse with a royal pedigree
A Rolls-Royce hearse with royal heritage from Lower Hutt, New Zealand, now serves the community with the same elegant dignity bestowed on senior members of our royal family, when a limousine. Christopher Moor reports
Comedy pilot planned on grieving process by sketch comedian based on dad’s death
Sketch comic Paul Black, who came to prominence on TikTok over lockdown and recently performed his live show Self Care Era at the 3000-seater SEC Armadillo in Glasgow, is developing a semi-autobiographical comedy focused on the grieving process, "which we'll hopefully be shooting this year" he told The National newspaper.
Colum becomes one of NAFD’s youngest board examiners
Colum O’Shea, funeral director at one of the largest privately-owned funeral directors in the UK, is now one of the NAFD’s youngest examiners.
Scotland: new Westerleigh manager aims to build and grow group’s business
Bryon Ferguson, the new regional manager for Westerleigh Group in Scotland, says his ambition is to “take service delivery to the next level.”
Grave Tales – Scott of the Antarctic
One of the loneliest graves in the world has to be that belonging to Antarctic explorers Captain Scott and his men. The makeshift grave lies deep in the Antarctic, and has only been seen by a handful of people.
CMA 'encouraged' by levels of compliance - but there's still work to be done
In a meeting with the NAFD in December, the Competition and Markets Authority said that it considered levels of compliance with the Funerals Market Order, to date, to be ‘good’ – particularly given that statutory regulation is completely new to the sector and it can see that the majority of firms are now wholly or partially compliant with the Order.
Funeral director helps feed Leeds homeless
A funeral director spent his Friday night helping feed and clothe Leeds’ homeless population after being overwhelmed with donations from the local community.
Aura looks to help families prepare for death better
A pioneering website is aiming to help people prepare for death and celebrate life in more meaningful ways. Aura was founded by motor neurone disease sufferer Paul Jameson in 2019, along with son David and family friend Ben.
Celebrant trainer to receive ICCFA Lasting Impact Award
The International Cemetery, Cremation and Funeral Association’s (ICCFA) Educational Foundation will present its Lasting Impact Award to Glenda Stansbury at a reception on March 23 at the 2022 ICCFA Annual Convention and Exposition in Las Vegas, Nevada.
Dealing with the 'dark greens'
Consumer concern about environmental issues – fuelled further by the recent COP26 conference – is only going to increase. We asked funeral sector expert Simon Cox for his view on what we can expect of consumer demands
Parliament debates funeral regulation after distressing burial incident
Independent regulation of funeral director services came under the microscope in Parliament on 17 November with a debate called by Jake Berry, MP for Rossendale and Darwen. It followed an incident in his constituency where straps broke while a coffin was being lowered into a grave, causing considerable distress to the family and mourners present.
Mid-England Barrow connect with community
Connecting with your local community is a key part of running a business in the funeral sector, and for Sarah Smart, co-owner of Mid-England Barrow in deepest rural Oxfordshire, 2021 has been all about … charity coffee mornings.
New Start: from theatre to mortuary
East London mortuary assistant Robb Mookhoek explains why he gave up the theatre world to make his way in the funeral industry ...
Big, bold and beautiful
Christopher Moor explores how a funeral director in New Zealand restored his dream hearse – a 1959 Cadillac
Brookwood Cemetery celebrates second Green Flag award
Woking’s Brookwood Cemetery, a Historic England significant heritage destination, has once again received the National Green Flag Award status.
Obituary: Sir David Amess MP
Sir David Amess MP was involved with the All Party Parliamentary Group for Funerals and Bereavement (APPG) for some years and had held the post of vice-chair.
DMAG urge funeral sector to check resilience measures in place
A statement issued by DMAG (Deceased Management Advisory Group), following meetings with Government representatives about the surge in cases of the Covid variant Omicron, has urged funeral firms to ensure they have taken measures to cope with more staff taking sick leave and self-isolating.
Former Co-op director of funerals joins Pure Cremation
David Collingwood, the former Director of Funerals at the Co-op, joined Pure Cremation earlier this year to oversee the disruptor’s ever-growing operations team.
Unusual undertakings: The blood biker
Blackpool funeral director and keen motorcyclist Scott Etheridge volunteers his time – and wheels – to transport urgent medical supplies for the NHS
The key questions you should be asking your funeral plan provider
FCA funeral plan regulation: the results of our exclusive research in association with Funeral Solution Expert
Local authorities failing on public health funerals, says study
A new study by anti-poverty charity Quaker Social Action has suggested that provision for public health funerals has not improved – despite the UK government’s good practice guidance on public health funerals for England and Wales issued last year – and that for those in need, state support for a funeral is patchy at best and unlawful at worst.
Fair dos for customers: Golden Charter backs FCA rulebook on funeral plans
Changes outlined in the Financial Conduct Authority rulebook will help the sector treat customers fairly, support the vulnerable and provide clear communication says Golden Charter CEO Suzanne Grahame.
Horticulturalist to spearhead Westerleigh sustainability drive
Horticulturist Giles Palmer hopes to help Westerleigh Group become an industry leader when it comes to sustainability and the presentation of its gardens.
FCA regulation of funeral plans survey: make your feelings known and raise money for Hospice UK
An exclusive FSJ survey in association with Funeral Solution Expert
Wilcox issue warning after online scare
Since the pandemic began, there has been a 300% increase in reported cybercrimes*; here at Wilcox, we recently discovered one of our customers and long-standing friends had a terrible experience, writes Wilcox Limousines managing director Jade Wilcox Webb.
UK Commission on Bereavement launches to explore impact of pandemic grief
Working in partnership with a number of UK charities, and with researchers leading an academic study on the issue, a UK Commission on Bereavement through and beyond Covid-19 has been established to explore the impact of mass bereavement suffered during the pandemic and make recommendations to better support bereaved people.
From horse-drawn carriage to limo
An established County Durham family funeral business is celebrating a century of serving its local community.
New book tackles teens and bereavement
Author Clare Shaw has drawn on her own experience in putting together a new book to help teenagers and young adults dealing with bereavement.
Green imperatives drive sector towards sustainability
Climate change and the urgent need for more environment-friendly practices are high on the agenda for many funeral businesses. In this news feature, Sharon Barnard takes a look at what’s going on ...
Creative Covid memorial design winners announced
Six people have been chosen to make their mark in history after their designs were chosen to be etched onto Covid-19 memorials at crematoria all over the country.
Cards aim to help last wishes conversations flow
Embarking on the subject of death and dying can be pretty tricky! With this in mind, Last Wishes – Live Your Legacy have designed a set of cards that empower people and bring awareness to the many choices available when planning a funeral.
Environmental Stewardship Group launches to help meet climate challenge
Organisations operating in the cremation, burial and cemetery fields have joined forces to launch a new group to address the environmental challenge of the years ahead.
Cenotaph restoration work progresses well
A team of specialist stonemasons has been working hard on the restoration of a cenotaph in a Derbyshire park.
'FCA regulation is to be embraced'
Regulation will only formalise what funeral directors have done for years – put families and their loved ones first, says Golden Charter’s Suzanne Grahame
NAFD welcomes FCA consultation on funeral plan sales regulation
The NAFD has responded to a consultation paper issued by the Financial Conduct Authority which sets its draft rules and approach to regulation of funeral plan providers.
Nominate a colleague for an #EverydayHero award
A new weekly funeral award has been launched to recognise the unsung heroes working selflessly in the sector to serve families during the pandemic.
Furlough led to Norfolk grave tending business
A flourishing new grave tending service in north Norfolk began pretty much by accident.
Lincolnshire celebrant receives ‘Shining Star’ award
A funeral celebrant who works in Hull and across Lincolnshire has received an award after she achieved a distinction in her diploma in grief and bereavement, while balancing her study, working in full-time celebrancy work and dealing with the end-of-life care and death of her own mother during lockdown.